Terms of service

Overview

Welcome to Luvia Rose. These Terms of Service govern your use of our website and the purchase of products from our store.

Luvia Rose offers women’s lingerie, undergarments, intimate apparel, and related products through our online store. By accessing our website or placing an order, you agree to these Terms of Service and our related policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Our store is powered by Shopify, which provides the e-commerce platform used to offer our products and services.

Use of Our Website

By using our website, you agree to use it only for lawful purposes. You must not misuse the website, interfere with its security, introduce harmful software, or attempt to gain unauthorized access to our systems.

We reserve the right to refuse service or cancel access to our Services where necessary.

Products & Availability

Luvia Rose offers a selection of women’s lingerie and intimate apparel. We make every effort to display product images, colors, descriptions, and details as accurately as possible. However, actual colors may vary depending on your device or screen settings.

Product availability is subject to change, and we reserve the right to modify, discontinue, or limit products at any time.

Pricing & Payments

All prices are displayed in the currency shown on our website and may be changed without prior notice.

We reserve the right to correct pricing errors, update product information, or cancel orders affected by incorrect pricing or other inaccuracies.

Available payment methods, including Cash on Delivery (COD) for eligible locations, will be displayed at checkout.

Orders

By placing an order, you agree to provide accurate and complete information, including your name, shipping address, phone number, and payment details.

Luvia Rose reserves the right to refuse or cancel an order in certain circumstances, including suspected fraud, incorrect pricing, product unavailability, or inaccurate customer information. If we cancel your order, we will make reasonable efforts to contact you.

Shipping & Delivery

We currently deliver across Pakistan. Estimated delivery times and shipping information are provided on our Shipping Policy page.

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other circumstances beyond our control.

Returns & Exchanges

Returns and exchanges are subject to our Return & Refund Policy.

Due to hygiene reasons, certain intimate and undergarment products may not be eligible for return or exchange. Please review our Return & Refund Policy before making a purchase.

Product Care & Sizing

We recommend reviewing the product description and Size Guide carefully before placing an order. Customers are responsible for selecting the appropriate size.

For hygiene and product safety, returned items must meet the conditions outlined in our Return & Refund Policy.

Intellectual Property

All content on the Luvia Rose website, including our brand name, logo, images, text, product descriptions, designs, and other materials, is owned by or used with permission by Luvia Rose.

You may not copy, reproduce, distribute, or use our content without prior written permission.

Third-Party Services

Our website may contain links to third-party websites or use services provided by third parties, including payment providers and Shopify. We are not responsible for the content, practices, or policies of third-party services.

Limitation of Liability

We work to provide a reliable and enjoyable shopping experience. However, to the extent permitted by applicable law, Luvia Rose is not responsible for indirect, incidental, or consequential damages arising from your use of our website or products.

Nothing in these Terms limits any rights that cannot legally be excluded.